Experiencing issues with your Nissan app not starting your car can be incredibly frustrating, especially when you're in a hurry or relying on remote start for convenience. In this comprehensive guide, we'll delve into the common reasons behind this problem and provide you with practical troubleshooting steps to get your Nissan app working seamlessly again. From checking basic connectivity to more advanced solutions, we've got you covered. So, let's dive in and figure out why your Nissan app is acting up and how to resolve it!

Understanding the Common Causes

Before we jump into troubleshooting, it's essential to understand the common culprits behind the "Nissan app not starting car" issue. Identifying the root cause will help you apply the most effective solution. Here are some frequent reasons:

• Connectivity Issues: A stable internet connection is crucial for the Nissan app to communicate with your vehicle. Weak Wi-Fi or cellular signals on either your smartphone or the car's telematics system can disrupt the connection and prevent remote start functionality. Ensure that both your phone and car have strong and reliable network access.
• App Glitches: Like any software, the Nissan app can experience glitches or bugs that interfere with its performance. These issues can arise from outdated app versions, corrupted data, or conflicts with other applications on your smartphone. Regularly updating the app and clearing its cache can often resolve these problems.
• Vehicle Issues: In some cases, the problem might not be with the app itself but with your Nissan vehicle. A dead battery, faulty starter, or other mechanical issues can prevent the car from starting, regardless of whether you're using the app or the key fob. Check your vehicle's overall health to rule out any underlying mechanical problems.
• Subscription Problems: The NissanConnect Services, which enable remote start and other app features, require an active subscription. If your subscription has expired or is not properly activated, the app will not be able to communicate with your car. Verify your subscription status and renew if necessary.
• Security Settings: Nissan's security features are designed to protect your vehicle from unauthorized access. However, overly strict security settings can sometimes interfere with the app's remote start functionality. Review your security settings and ensure that the app has the necessary permissions to control your car.
• Software Updates: Both your smartphone's operating system and your Nissan's telematics system require periodic software updates to maintain optimal performance. Outdated software can lead to compatibility issues and prevent the app from functioning correctly. Make sure that both your phone and car are running the latest software versions.

Troubleshooting Steps to Resolve the Issue

Now that we've covered the common causes, let's move on to the troubleshooting steps you can take to resolve the "Nissan app not starting car" issue. Follow these steps in order, and hopefully, you'll be back to enjoying the convenience of remote start in no time!

1. Check Your Internet Connection

First things first, make sure you have a strong and stable internet connection on your smartphone. Whether you're using Wi-Fi or cellular data, a weak signal can prevent the Nissan app from communicating with your vehicle. Try the following:

• Test Your Connection: Open a web browser or another app that requires internet access to see if your connection is working properly. If you're experiencing slow speeds or connectivity issues, try switching to a different network or contacting your internet service provider.
• Restart Your Router: If you're using Wi-Fi, try restarting your router to refresh the connection. Unplug the router from the power outlet, wait 30 seconds, and then plug it back in. Wait for the router to fully reboot before trying the Nissan app again.
• Toggle Airplane Mode: On your smartphone, toggle airplane mode on and off to reset your network connection. This can sometimes resolve minor connectivity issues that are preventing the app from working properly.

2. Restart the Nissan App

Sometimes, simply restarting the Nissan app can resolve glitches or bugs that are interfering with its performance. Here's how to do it:

• Close the App Completely: On most smartphones, you can close an app by swiping it away from the multitasking view. Make sure to close the app completely, not just minimize it.
• Wait a Few Seconds: Give the app a few seconds to fully close before reopening it. This will ensure that any temporary data or processes are cleared.
• Reopen the App: Launch the Nissan app again and see if the remote start functionality is working. If not, move on to the next troubleshooting step.

3. Clear the App Cache and Data

Clearing the app's cache and data can help resolve issues caused by corrupted or outdated files. Here's how to do it on Android and iOS devices:

• Android:
  1. Go to your phone's settings.
  2. Tap on "Apps" or "Application Manager."
  3. Find and select the Nissan app.
  4. Tap on "Storage."
  5. Tap on "Clear Cache" and then "Clear Data."
• iOS:
  1. Go to your phone's settings.
  2. Tap on "General."
  3. Tap on "iPhone Storage."
  4. Find and select the Nissan app.
  5. Tap on "Offload App" (this will clear the cache without deleting the app).
  6. Reinstall the app if necessary.

4. Update the Nissan App

Using an outdated version of the Nissan app can lead to compatibility issues and prevent it from working correctly. Make sure you have the latest version installed by following these steps:

• Open the App Store: On your smartphone, open the App Store (iOS) or Google Play Store (Android).
• Search for the Nissan App: Search for the Nissan app in the app store.
• Update the App: If an update is available, tap on the "Update" button to download and install the latest version. If the app is already up to date, you'll see an "Open" button instead.

5. Check Your NissanConnect Services Subscription

As mentioned earlier, the NissanConnect Services subscription is required for remote start and other app features to work. Here's how to check your subscription status:

• Log in to Your Account: Open the Nissan app and log in to your account.
• Navigate to Subscription Settings: Look for a section called "Subscription," "Services," or something similar. The exact location may vary depending on the app version.
• Verify Your Subscription Status: Check the status of your NissanConnect Services subscription. If it has expired or is inactive, you'll need to renew it to restore remote start functionality.

6. Ensure Your Vehicle Is in a Suitable Location

Sometimes, the Nissan app may not be able to start your car if it's parked in a location with poor GPS signal or obstructed view of the sky. Try the following:

• Move Your Vehicle: If your car is parked in a garage, underground parking lot, or other enclosed space, move it to an open area with a clear view of the sky.
• Check GPS Signal: Make sure your car has a strong GPS signal. You can usually check the signal strength in the Nissan app or on your car's infotainment system.

7. Review Your Security Settings

Overly strict security settings can sometimes interfere with the Nissan app's remote start functionality. Review your security settings and ensure that the app has the necessary permissions to control your car.

• Check App Permissions: On your smartphone, go to the app settings and make sure the Nissan app has the necessary permissions, such as location access, Bluetooth access, and background app refresh.
• Disable Security Features: Temporarily disable any security features that might be interfering with the app, such as two-factor authentication or geo-fencing. If this resolves the issue, you can try re-enabling the features one by one to identify the culprit.

8. Perform a Soft Reset of Your Car's Telematics System

A soft reset of your car's telematics system can sometimes resolve connectivity issues and restore remote start functionality. Here's how to do it:

• Locate the Telematics Unit: The telematics unit is usually located under the dashboard or in the glove compartment. Consult your owner's manual for the exact location.
• Disconnect the Battery: Disconnect the negative terminal of the car's battery for a few minutes to reset the telematics system.
• Reconnect the Battery: Reconnect the negative terminal of the battery and wait for the telematics system to reboot. This may take a few minutes.

9. Contact Nissan Customer Support

If you've tried all the troubleshooting steps above and the Nissan app is still not starting your car, it's time to contact Nissan customer support for further assistance. They may be able to diagnose the problem remotely or provide you with additional troubleshooting steps.

• Gather Information: Before contacting customer support, gather as much information as possible about the issue, such as the error messages you're seeing, the steps you've already tried, and your vehicle's VIN.
• Contact Customer Support: You can contact Nissan customer support by phone, email, or through their website. Be prepared to provide them with the information you've gathered and answer any questions they may have.

Preventing Future Issues

To minimize the chances of encountering the "Nissan app not starting car" issue in the future, consider the following tips:

• Keep the App Updated: Regularly update the Nissan app to ensure you have the latest features and bug fixes.
• Maintain a Strong Internet Connection: Always ensure you have a strong and stable internet connection when using the app.
• Monitor Your Subscription: Keep track of your NissanConnect Services subscription and renew it promptly to avoid interruptions.
• Park in Open Areas: When possible, park your car in open areas with a clear view of the sky to ensure a strong GPS signal.
• Schedule Regular Maintenance: Keep your vehicle in good condition by scheduling regular maintenance and addressing any mechanical issues promptly.

Conclusion

Having your Nissan app fail to start your car can be a major inconvenience, but with the troubleshooting steps outlined in this guide, you should be well-equipped to resolve the issue. Remember to start with the basics, such as checking your internet connection and restarting the app, before moving on to more advanced solutions like clearing the cache and data or contacting Nissan customer support. By following these tips and taking proactive steps to prevent future issues, you can enjoy the convenience of remote start and other Nissan app features without interruption. Good luck, and happy driving! We hope this helps! Let us know if you have any questions!